Transform customer and employees experiences through intelligent routing, conversational AI, agent assistance, and insights & analytics.
Smarter Service
Simplify business communications with a single unified tool for all interactions.
Company Collaboration
Provide agents with AI tools to enhance engagement and solve customer problems. Simplify forecasting, and scheduling, and monitor agent performance.
Empowered Agents
Measure contact centre performance with enhanced analytics to drive contact centre improvements.
Performance Insights
Intelligent Inbound Call Routing
When a customer calls your business, our Intelligent Call Routing ensures they’re quickly connected to the same agent they spoke to previously.
With our advanced Softphone, seamlessly integrated with your existing database or CRM, your agent gains instant access to all relevant details and notes. This enables smooth, personalised conversations that make your customers feel truly understood and valued.

CONTACT CENTRE
Connect On Any Channel
Enhance Customer Experience with Smart Routing
Deliver a seamless customer experience by maintaining a single customer ID across all communication channels. Whether your customer transitions from a live agent to a chatbot or moves from a phone call to a digital chat, their journey stays smooth and uninterrupted, ensuring consistency and convenience at every step.
Connect Customers to the Right Resource
Make it easy for your customers to get the support they need by connecting them with the right agent based on their language, expertise, or preferred communication method. Simplify the process and improve their experience with intelligent self-service options. Features like automatic call-back reduce waiting times, cutting down on frustration and ensuring your customers stay on the line.
Improve Agent Experience with a Unified Tool
Make customer interactions effortless by providing your agents with a user-friendly platform to manage all conversations in one place. Whether they’re in the office or on the move, your team can access everything they need from any device, helping them work more efficiently and effectively.

EMPOWERED AGENTS
Keep Agents Happy, Engaged, and Productive
Optimise Your Team’s Schedule
Your contact centre team’s schedule should take into account important factors such as call traffic patterns, holidays, and training sessions. By adjusting your schedule to accommodate these needs, you can ensure smooth operations, allowing your team to handle customer demands efficiently and without disruption.
Maintain High Service Quality
With tools like screen and voice recording, speech and text analytics, feedback forms, and fair agent scoring, you can easily track performance and ensure service quality stays top-notch.
Track What’s Working in Real-Time
Unlock valuable insights with real-time analytics. Understand your customers' sentiments, identify your brand’s biggest advocates and critics, track trending topics, and uncover patterns that matter. These tools empower you to enhance the customer experience and make smarter, data-driven decisions to drive your business forward.

COMPANY COLLABORATION
Keep Important Conversations In
One Place
Connect with product experts across the organisation
Reach out to SMEs throughout the entire organisation to resolve problems more quickly using a common directory, bidirectional presence synchronisation, and phone transfer/conferencing.
Engage hybrid and remote agents
With IT Support Hampshire's video meeting solutions, you can easily coach and train your team, whether they’re working remotely or in the office. From one-on-one sessions to group training, our tools make it simple to stay connected and keep your team empowered.
Keep key stakeholders informed
Configure automated alerts and notifications to be sent to specific messaging channels.

The Business Value of Our Contact Centre
48%
Increase in customer satisfaction
53%
Increase in employee satisfaction
25%
Increase in average revenue per agent
46%
Increase in revenue growth rate
43%
Increase in first contact resolution
30%
Decrease in cost to serve
Tailor Every Experience
Easily link popular CRMs to deliver a more personalised experience for your customers. With everything in one centralised location, you can quickly access key information like purchase history, previous interactions, ticket statuses, and more.
Gain a complete view of your customers and seamlessly integrate with any custom CRM or back-end system, keeping your workflows smooth and efficient.